Cancellation and Refund Policy
Adya3 Design Spark Pvt. Ltd. values customer satisfaction and aims to maintain transparent and fair business practices. Please review our cancellation and refund terms carefully before making a purchase or confirming an order.
1. Cancellation Policy
- Order cancellations will be accepted only if requested at least 7 days before the scheduled delivery date.
- Any cancellation request received after this period will not be eligible for refund or modification.
- Once production, customization, or dispatch has started, the order cannot be cancelled under any circumstances.
- To request a cancellation, customers must contact our support team through official communication channels with order details and proof of purchase.
2. Refund Policy
- Refunds are applicable only for valid cancellations made within the 7-day pre-delivery period.
- Approved refunds will be processed to the original payment method within 7–10 business days after confirmation.
- No refund will be provided for:
- Delayed cancellation requests (less than 7 days before delivery).
- Customized or made-to-order products.
- Digital products or design services once work has started.
- In case of any technical or transaction errors, refund eligibility will be reviewed on a case-by-case basis by the company.
3. Non-Refundable Conditions
- Products or services that are already delivered or under process are strictly non-refundable.
- Any damage or loss after product delivery is the customer’s responsibility.
- Refunds are not applicable for dissatisfaction based on personal preferences once the agreed design or product has been approved.
4. Contact for Cancellations or Refunds
For cancellation or refund requests, please contact:
📩 Adya3 Design Spark Pvt. Ltd.
📧 support@a3designspark.com
